Twitter was alive last week with crabby writers complaining about people they wanted to interview. This information can be valuable to those who want to build good relationships with reporters and therefore get publicity for themselves or their businesses. It turns out that what sounds reasonable and time-saving to you […]
The first time I saw The Beach Boys was in a sports coliseum with 20,000 other people. That evening, most of the band came on stage and started with a song to warm up the crowd. Before the next song, Brian Wilson, wearing a muumuu and with his guitar slung […]
Excellent customer service can be practiced by anyone, but I would argue that in some situations it is a little more important than in others. Dr. Robert Cooper is retiring after 37 years of treating cancer patients in private practice and at Western Connecticut Health Network, and the horror and […]
Following is a list of phrases that have caused me to want to tear my hair out — or to put it more clearly, frustrated me greatly — in the past week as I have read them in various publications: One communicator wrote that a pleasing situation was “music to […]
